Refund Policy
Return Policy for Shoe Lamb
Thank you for shopping at Shoe Lamb. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may initiate a return within 30 days from the date of purchase, subject to the following conditions:
1. Eligibility for Returns
1.1 To be eligible for a return, the product must be unused, undamaged, and in its original packaging with all tags and labels intact. Any product that is not in its original condition or is missing parts for reasons not due to our error will not be eligible for a return.
2. Initiation of Return
2.1 To initiate a return, please contact our customer support team within 30 days of receiving your order. You can reach us at 9999670001 or honey@shoelamb.com. Our team will guide you through the return process and provide you with the necessary instructions.
2.2 Please note that any returns made without prior communication or beyond the 30-day return window may not be accepted.
3. Return Shipping
3.1 The cost of return shipping shall be borne by the buyer. You are responsible for safely packaging the product and ensuring its secure return to Shoe Lamb. We recommend using a trackable shipping service and purchasing shipping insurance to protect against any loss or damage during transit.
4. Inspection and Approval of Returns
4.1 Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. If the product passes the inspection, we will proceed with the return process.
4.2 If the returned product is found to be ineligible for a return due to not meeting the conditions stated in Section 1, we will notify you and offer to return the product to you at your expense.
5. Refunds
5.1 Upon approval of the return, we will initiate the refund process. Refunds will be issued in the original form of payment used during the purchase.
5.2 Please note that the original shipping charges, if any, are non-refundable.
5.3 It may take some time for the refunded amount to reflect in your account, depending on your payment provider's policies.
6. Exchanges
6.1 We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined in this policy and place a new order for the desired product.
7. Damaged or Defective Products
7.1 In the unlikely event that you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for the return and replacement of the product at no additional cost to you.
8. Changes to the Return Policy
8.1 Shoe Lamb reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or need further assistance regarding our return policy, please contact our customer support team at [contact email/phone number]. We are here to help!
This Return Policy was last updated on 12-May-2023.